| General
Power
Supply
Expression
Pedal
MIDI
Aux
Switches
USB
Presets
Audio
In/Out
Software
Updates
General
What
is the warranty for Eventide Stompboxes?
The same as it is for our other products, one year parts and labor.
Are
the Eventide Stompboxes compatible with other pedals?
Yes. If you're using our Stompbox with a distortion pedal, we recommend
that you connect our Stompbox after the distortion pedal. In general,
it's best to place delay effects after distortion effects. That writ,
use whatever sequence works best for your sound.
What
is the sample rate?
Because there is no digital I/O the sample rate is optimized for maximum
audio performance for each effect and is program dependent.
Power Supply
What is its rating?
9VDC, 1200mA, tip positive
Can
you run the Stompboxes at a lower mA rating?
Possibly. However we strongly recommend using the Eventide supply which
has been tested and certified. Users may try lower Amperage rated supplies
at their own risk. Resultant damage is not covered under warranty.
Can
I use a third party power supply?
Because of the specific power requirements of Eventide Stompboxes, at
this time we only recommend using the power supply that came with your
Stompbox. Resultant damage from using a different power supply is not
covered under warranty.
Expression Pedal
Can an Expression Pedal be used to control an effect?
Absolutely. An Expression Pedal is a powerful creative controller when
used with our Stompbox effects. An Expression Pedal can be programmed
to control any combination of the ten effect parameters. If you're playing
live, it's like having 12 hands, 2 for the guitar and 10 for the Stompbox's
control knobs.
Which
Expression Pedals are supported?
Our Stompboxes will work with any Expression Pedal that is a simple resistive
load (potentiometer) with a max value of 25kOhms. For the best performance
we recommend the Ernie
Ball VP Jr. 25k. Connect the Output to the Eventide Stompbox Expression
Pedal Input. We have also had success with the M-Audio MGear EX.P Expression
Pedal.
Why
can't I get my Expression Pedal to work right?
If your Expression Pedal has a trim pot control, try adjusting it to either
end of its range. If your Expression Pedal causes parameter values to
go from min to max and back down to min again as you move from toe to
heel, try connecting it using a stereo phone cable rather than a mono
cable.
MIDI
Are the Stompboxes capable of synching with MIDI clock?
Yes. Turn on MIDI Clock in the MIDI sub menu of System Mode.
Can
Bypass be MIDI controlled?
Yes. Bypass via MIDI works through a MIDI continuous controller message
(MIDI CC.) From
the MIDI Menu in System Mode you can select RVC CTL and you will see a
list of things that can be controlled by MIDI CC. The first item in the
list is BYP, or Bypass.
What
else can MIDI be used for?
You can program MIDI to load presets, change parameter values, set tempo,
bypass and more. MIDI programming is done in System Mode. The unit can
transmit MIDI program change via the footswitches, and MIDI continuous
controller via the ten knobs.
How
does the Stompbox choose MIDI over USB or DIN5?
The Stompbox automatically detects whether a USB connector is attached.
If one is, USB is selected for MIDI source and destination and any activity
on the DIN connectors is ignored. If a USB cable is not attached, the
DIN connectors are used to send and receive MIDI messages. So, if you
want to send or receive MIDI using the DIN connectors, unplug the USB
cable.
Can
you control TimeFactor from ModFactor or Vice Versa?
Yes. If you connect the two pedals together via MIDI, you can use the
footswitches from one pedal to change Presets on the other, and you can
use the knobs on one pedal to change values on the other.
Aux Switches
Can Bypass be Aux switch controlled?
Yes.
What
else can Aux Switches be used for?
You can connect up to three Aux Switches and use them to control things
like Preset loading, Bank changing, and Tap Tempo. On ModFactor you can
use an Aux Switch to control Infinite Repeat and Looper Stop, Play and
Record.
Is
there a recommended triple Aux Switch?
We've successfully used the DigiTech FS300.
Can
I use a single, mono Aux switch?
Yes. A single, mono Aux switch will only work with the "T+R"
(tip and ring) setting.
Can
I control a TimeFactor and ModFactor from the same Aux Switch?
Yes. By using a stereo 1/4 inch y-cable, you can connect one aux switch
to two Eventide Stompboxes.
USB
What is USB used for?
A few things. First, the USB interface is MIDI class compliant for use
with your computer sequencer or DAW. The USB interface can also be used
to dump your presets and load new presets. Finally, the USB interface
is used to load software upgrades as they become available.
Presets
Can presets be saved to a computer?
Yes. Presets can be stored to and retrieved from a computer either via
USB or MIDI. You can use any program that receives and transmits MIDI
System Exclusive Data (sysex.) We recommend the following freeware programs
to backup presets:
For Mac: SysEX Librarian (see http://www.snoize.com/SysExLibrarian/
)
For PC: MIDI-OX (see http://www.midiox.com/
)
When
I save a new preset must I overwrite one of the forty stored presets?
Yes, but you can restore the factory presets at any time.
How
can I restore Factory Presets and System Settings?
To restore Factory Presets and all System Settings, power up while simultaneously
pressing the Middle Footswitch and the Encoder until [INITIALIZING] scrolls
across the Billboard display. CAUTION: This function will overwrite any
Presets that you've saved. If you want to be able to restore one or more
of your Presets you must first save them to a computer.
Why
did I get a "Bad Load" Message when restoring sysex from a computer?
You need to increase the Output Buffer Size of your MIDI Utility to 8K.
It can usually be done in the preferences of the program.
Audio
In/Out
Do the Stompboxes have "True Analog Bypass"?
When in Relay Bypass, the input signal is hardwired to the output signal
through relays so that the signal is unprocessed and does not go through
the converters. There is an alternate setting for DSP Bypass whereby the
signal goes through the A/D and D/A.
Do
the Stompboxes have an analog dry path?
After extensive testing with an analog dry path vs. converting the signal
and doing the wet/dry mix after the converter, we chose the latter due
to the fact that it ultimately sounds better. By changing the wet/dry
mix after the conversion we avoid comb filtering resulting from phase
cancellation which occurs when mixing together a dry analog signal with
a signal which has gone through A/D and D/A. This comb filtering effect
can seriously degrade your tone depending on the frequency. We use very
high quality A/D converters which are very transparent and do not affect
your tone (we have been making effects processors used by guitar players
for over 30 years and have a proven track record in this area).
However,
if you so desire, you can use a switcher or a analog pan pedal and run
a completely dry analog signal path outside the Stompbox and run the ModFactor
at 100% Intensity. In fact, we have added a "Kill Dry" setting
in the system menu if you are running your set up that way.
ModFactor
alters my tone, adding brightness to the signal. Why?
When used with some low impedance tube amps it may sound like ModFactor
is
adding brightness when Active because it is acting as a buffer. This is
really letting you hear the highs that were lost from your signal without
a buffer. Many amps have buffered effects loops to address this issue.
In this case we recommend that you connect our Stompboxes through the
effects loop of these amps. If your amp does not have an effects loop,
or if you prefer to run our Stompboxes in front of the amp (after the
guitar before the amp’s input,) a solution would be to always have
a buffer pedal in the signal chain before ModFactor (if using relay Bypass)
or simply always use DSP Bypass mode.
Software
Updates
I'm having a problem updating my Stompbox.
If you are getting password errors make sure you've registered your product.
This is separate from registering for a User Account on Eventide's web
site. You can register your Eventide product here.
You may have to temporarily
turn off any firewalls to complete a software update.
Make sure no other
USB devices are connect to your computer besides keyboard, mouse, and
Stompbox. Power up the Stompbox while holding the middle footswitch.
If you still have
problems updating please email support
for assistance.
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